Privacy Policy

Last updated: 2025-10-21

Levatio.ai ("we", "our", "us") is a UK-based software product and technology consulting company. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, products, and services, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller & Contact

Levatio.ai acts as the data controller for personal data processed through this website and our services. If you have any questions or requests, please contact our Data Protection Officer at dataofficer@levatio.ai.

2. Data We Collect

• Contact data: name, work email, company, role, phone (when you submit forms or request a demo).
• Usage and analytics data: IP address, device, browser type, pages visited, time on site, referral source (via cookies and analytics).
• Transactional/Support data: correspondence, troubleshooting notes, logs of access or configuration where applicable.
• Recruitment data: CV/resume, cover letter and related information if you apply for roles with us.

3. Lawful Bases for Processing

We process personal data based on one or more of the following lawful bases under UK GDPR:

• Consent (e.g., marketing communications, optional cookies).
• Contract (to provide requested services, demos, or support).
• Legitimate interests (service improvement, website security, usage analytics proportionate to privacy impact).
• Legal obligation (to comply with applicable law and regulation).

4. Purpose of Processing

• Provide and improve our software and consulting services.
• Respond to enquiries, schedule demos, and deliver customer support.
• Monitor website performance, security, and prevent abuse.
• Communicate product updates, events, and marketing (with consent).
• Recruitment and talent management activities.

5. Cookies & Analytics

We use essential cookies for site functionality and optional analytics cookies to understand usage and improve the experience. Where required, we request consent for non-essential cookies. You can manage cookies through your browser settings. If we use third-party analytics tools (e.g., privacy-friendly analytics), they operate under our instructions and do not identify you directly.

6. Sharing Your Data

We may share data with trusted service providers acting as processors (e.g., hosting, email delivery, analytics, support tooling) under contractual terms that ensure appropriate safeguards. We do not sell your personal data.

7. International Transfers

Where data is transferred outside the UK/EEA, we use lawful transfer mechanisms, such as adequacy regulations or standard contractual clauses, and require equivalent protections.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typical retention periods: enquiry records up to 24 months; contractual records up to 7 years or as required by law.

9. Your Rights

Subject to certain conditions, you have rights under UK GDPR, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent at any time and to lodge a complaint with the ICO (ico.org.uk).

10. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure; residual risk remains.

11. Children

Our services are not directed to children under 16, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page.

13. How to Contact Us

For privacy queries or to exercise your rights, email dataofficer@levatio.ai.